1.
How long has the factory been established?
Established in 1991, the factory has grown massively and now has
3 manufacturing sites.
2. How many employees does the factory have?
25 Technical Engineers
10 Managers
600 Workers
3. Which countries do you export to?
Germany, France, Italy, Japan, U.S.A, UK and Taiwan
4. What proportion of your goods are exported?
We export over 90% of our production and have been doing so for
over 10 years.
5. How long does it take to receive samples?
It takes between 15 - 40 days to make a tool (subject to complexity)
and a further 10 days to make samples. The tooling prices include
a provision to send samples to a customer by Express. The Express
service takes approximately 5 days to anywhere in the world.
6. How long is the manufacturing lead time?
We aim to manufacture goods within 30 days. Lead times for products
with machining, polishing or other additional processes can take
longer. We often receive requests for urgent goods, and can often
provide shorter lead times.
7. What basis can we buy goods?
We generally offer customers prices CIF (Carriage, Insurance &
Freight). This therefore includes the freight cost to your nominated
sea port.
We
do not provide clearance of goods which needs to be handled by a
local freight forwarder.
All
local costs and taxes are the responsibility of the buyer. We
are happy to offer advise on shipping if required.
8.
Does the factory suffer from power failures?
Many factories in China suffer from a lack of power during the
summer months, but this is not a factor in Shandong Province,
and has no effect on our business.
9. What are the payment terms?
Payment terms are negotiable and will improve for long term customers.
During
the initial stages, we request 50% of tooling fee in advance with
the balance payable on acceptance of samples.
Production
orders can be paid for by L/C or TT under agreed terms. Credit
checks will be carried out on customers before any credit is offered.
10.
Which currency can we buy in?
We can deal in USD, Euro and GBP.
11. How long does it take to ship goods from
China by sea?
It takes about 27 days to European ports. It takes about 2 weeks
to east coast and 3 weeks to west coast US ports. All sea goods
are shipped from Qingdao Port.
12. How long does it take to ship goods from
China by air?
It takes about 7 days to all major destinations.
13. Can we visit the factory to conduct an audit?
Yes, you are welcome to visit the factory by prior agreement.
The factory undergoes several audits each month, so please provide
sufficient notice so that engineers can be on hand to support
you.
14. How do we retain client confidentiality?
We are happy to sign Confidentiality Agreements with customers
and will honour them. Customers should be aware that we have a
lot of international visitors auditing our factory and any WIP
will be on view.
15. Which languages do we do business in?
Although we do business with many countries around the world,
we can only communicate effectively in Chinese and English. All
information supplied should therefore be supplied in this form.
16. Is there a minimum volume of business required
to conduct international purchasing?
There are no minimum volumes, but the prices of the goods, plus
the fixed costs of importing makes it more economical to buy in
high volumes. All potential customers will be assessed on an individual
basis to determine if it appears a viable option for all parties
to develop a relationship.
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